Back to Library·Management Review
Quality Assurance
Intermediate
Last updated: Jul 8, 2026
Official signed PDF · SIPL/QAS/019
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Management Review

Purpose

  • The objective of this SOP is to define the procedure for review of the effectiveness of the Quality Management System.

Scope

  • This procedure is applicable to all quality systems established by the company.

Reference(S) & Attachment(S)

  • References
  • ISO 15378:2017, 9.3
  • Attachments
  • Attachment-I : Minutes of Management Review : SIPL/QAS/019/F01/00

Responsibility

  • Director: To chair.
  • MR: To initiate and compile.
  • QA Head: Participant.
  • Production Head: Participant.
  • Plant Head: Participant.
  • Other Participants: As nominated by Management.

Distribution

  • Chairperson

Definition(S) & Abbreviation(S)

  • Definitions
  • Nil
  • Abbreviations
  • MRM: Management Review Meeting
  • MR: Management Representative

Procedure

  • A Management Review Meeting (MRM) shall be conducted every 6 months, preferably after closure of non-compliance observed during the Internal Audit.
  • All departmental heads shall take part in the review meeting. The MR shall inform all the members (date, time, venue and agenda) verbally two days before the review meeting.
  • The agenda for the Management Review Meeting shall be as follows:
  • Minutes of the last review meeting and status of its pending actions.
  • Effectiveness of the quality policy, objectives and their effectiveness.
  • Internal / external / customer audit reports.
  • Customer complaints / feedbacks.
  • Process performance.
  • Product conformity.
  • Resource (infrastructure / human) requirement.
  • Risk assessment and critical points adherence.
  • Emergency situations and their control.
  • Corrective & preventive action taken and their effectiveness.
  • Suppliers' performance (once in a year).
  • Training provided and its effectiveness (once in a year).
  • Changes in management system.
  • Suggestions for improvement.
  • Any other point with the permission of the Director.
  • The outputs from the Management Reviews include actions relating to:
  • Improvement of the effectiveness of the quality system and its processes.
  • Improvement of product related to the customer requirements.
  • Resource requirements identified to meet these needs.
  • The MR shall maintain the minutes of the Management Review Meeting in the format. This record shall be retained for a minimum period of three years.
  • The action requirements arising out of the meetings are forwarded to the concerned department for necessary action.

Revision History

Revision No.

Effective Date

CC No.

Details of revision: New SOP

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